| Re: Passengers locked inside Hartlepool station Posted by Chris from Nailsea at 18:39, 4th December 2025 |     |
To be fair, it wasn't the train crew who caused the problem: that was due to a security guard from a third-party contractor who locked up without checking the last train had arrived.
I suspect Northern will be having some stern words with their third party contractor.
| Re: Passengers locked inside Hartlepool station Posted by TaplowGreen at 18:07, 4th December 2025 | |
Yes, commendable actions from the train crew.
Always good to be able to pluck a diamond from a turd!
| Re: Passengers locked inside Hartlepool station Posted by IndustryInsider at 11:28, 4th December 2025 | |
Yes, commendable actions from the train crew.
| Re: Passengers locked inside Hartlepool station Posted by grahame at 08:26, 4th December 2025 | |
Pretty poor.
https://www.thenorthernecho.co.uk/news/25670532.northern-apologises-passengers-locked-hartlepool-station/
https://www.thenorthernecho.co.uk/news/25670532.northern-apologises-passengers-locked-hartlepool-station/
"Horror" story of security company locking the station before the late running last train had arrived.
Operator Northern has apologised and said the error was due to a security guard from a third-party contractor who locked up without checking the last train had arrived.
Claire told The Northern Echo: “We walked to the door and it didn’t open.
“Me and another passenger ran back to tell the driver and conductor that we’d been locked in, because the main ticket stations at Hartlepool closes early in the evening and the last door is locked after the final train.
She added: “They were amazing and stayed for the full 40 minutes.”
Claire also explained that it was “well-documented” the train was running late.
Claire told The Northern Echo: “We walked to the door and it didn’t open.
“Me and another passenger ran back to tell the driver and conductor that we’d been locked in, because the main ticket stations at Hartlepool closes early in the evening and the last door is locked after the final train.
She added: “They were amazing and stayed for the full 40 minutes.”
Claire also explained that it was “well-documented” the train was running late.
I ... highlight ... the quality of care from the train crew. Northern should be proud of them, having said which I find 90% of the time that railway professionals do take that extra care of customers in extraordinary circumstances. Heartening.
| Passengers locked inside Hartlepool station Posted by TaplowGreen at 07:36, 4th December 2025 | |
Pretty poor.
https://www.thenorthernecho.co.uk/news/25670532.northern-apologises-passengers-locked-hartlepool-station/
