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Great Western Coffee Shop
Recent Public Posts - [guest]
Re: Delay Repay bouncing around
In "Smoke and Mirrors" [380955/32325/3]
Posted by grahame at 16:56, 15th October 2026
 
Fortunately DfT/GBR have plans in place to ensure that the number of claims for GWR services reduces dramatically*.

* By removing the ability to claim for 15-29 minute delays, á la Cross Country.   

I have to admit that change feels sensible
Sorry Graham, I don't understand. It's quite annoying to be delayed for 15 mins, but it's (usually) not the end of the world, and the current 12.5% of a return feels about right. If that's removed, how does it benefit the passenger?

If you just mean it's sensible because it reduces GWR's workload, then sure. But why stop at 15-29 min delays?

Apologies if I'm missing something.

You're probably not missing anything. I was expressing something of a personal view of the pallava of claiming a small amount - the cost to both sides.  I am not a fan of "compensation society" where we're looking at small sums where we really want to have the service we have bought, and not some sort of alternative to make up.  When it get to / above a certain level, then , yes.   I guess I am so used to over 100 minutes between trains that 30 minutes feels like nothing.

Re: Ivybridge station, south Devon - services, facilities, incidents and events
In "Shorter journeys in Devon - Central, North and South" [380954/104/24]
Posted by Chris from Nailsea at 16:49, 15th October 2026
 
An update, from the BBC:

Campaigners await platform extension study verdict


Conservative MP Rebecca Smith and John Pope from the Ivybridge Rail Users Group have both campaigned for a more reliable service for the town

Campaigners hoping to get a more frequent rail service at a station are "waiting anxiously" on the results of a survey looking into the possibility of extending the platforms.

On average currently only about 30% of the trains which pass through Ivybridge station stop there, a main factor of this being the short 104m (341ft) platforms.

Network Rail have conducted the £20,000 feasibility survey, which was funded by South Hams District Council into the possible expansion of the platforms, with the final costings being "undertaken and expect the report to be ready later this month".

GWR and Cross Country both support and welcome the proposals in a bid to improve rail services offered in the town.  The two platforms at the station are too short to accommodate Cross Country's trains, which are a minimum of about 110m (360ft) long, as well as GWR's express and longer trains.

John Pope, chair of the Ivybridge Rail Users Group - which has campaigned for more rail services in the area for 21 years, said there was "currently an irregular service" in the town which was "very frustrating".  He said the "timetables have not changed with the times - Ivybridge is now significantly bigger than it once was and the service has never reflected that".

"If the service was there, we are confident people would use it," Pope added.


The Ivybridge Rail Users Group have campaigned for better services at the station for 21 years

Cross Country said its trains could not fit on the platform, and its "train doors cannot be opened individually" so extending the platforms could "create the opportunity to connect this part of South Devon into our network".

While GWR said it supported the "long-term ambitions for improved rail services at Ivybridge and welcome the chance to call more services there".

Conservative MP for South West Devon Rebecca Smith conducted a travel survey where 94% of respondents in Ivybridge wanted more trains to stop there with 80% more likely to use the train more often if that was the case.

Matthew Dorsett, who was catching a train, said he would use the station more often if there were "more regular services".

"It's much easier to get here than into the middle of Plymouth - if there were more trains here you would have more people travelling."

Smith said the expansion "makes so much sense" as there is "clearly a demand" for it.  She said it would increase the number of opportunities people have to use the railway as they "can't rely on the service currently offered at the station" as it was "not reliable enough".

"All the infrastructure is already here, we just need that platform extension," Smith said.  "When I've met with Network Rail they have led me to believe that they are optimistic this can be delivered."


Re: UK currency decimalisation (or 'dismalisation') in February 1971 - a discussion
In "Introductions and chat" [380953/32623/1]
Posted by RailCornwall at 16:46, 15th October 2026
 
I believe the 1/2p had to be introduced to avoid issues relating to the sixpence retention which was more or less insisted on by vending machine operators and manufacturers. Most of the higher value venders had 6d as an essential unit. The ability to build 2 1/2 p in copper to counterbalance equally the 6d was deemed essential.

Re: Publicly owned rail is popular but does it make the trains run on time?
In "The Wider Picture in the United Kingdom" [380952/32613/51]
Posted by grahame at 16:43, 15th October 2026
 

You set the parameters at "a general better level of service", you are getting rather specific now! 

Yep, that's why it's an e=x=a=m=p=l=e asking whether such a setup would be considered "better".   

Ticketing suggestions seem sound, and you would have thought that with one organisation rather than numerous TOCs consistency would be much easier in that context, but we'll see. I doubt anything that reduces overall revenue will gain much traction given her other comments about reducing subsidy!

Of course returning to the plan of shutting 90-odd% of ticket offices would be attractive to someone wishing to cut costs..................

Simplifying tickets - and truly doing so in a modernising way and not as a sneaky way for a general uplift of income while claiming "no rises" would be welcome. Sadly it would reduce the need for many of the skills and knowledge of members here, but that's progress.  It would also progress, with gates like they do in The Netherlands, for 99.9% of tickets rather than what feels like 80% and so the need for so much work looking after fare advise, collection and checking.

Re: Delay Repay bouncing around
In "Smoke and Mirrors" [380951/32325/3]
Posted by JohnM at 16:16, 15th October 2026
 
Fortunately DfT/GBR have plans in place to ensure that the number of claims for GWR services reduces dramatically*.

* By removing the ability to claim for 15-29 minute delays, á la Cross Country.   

I have to admit that change feels sensible
Sorry Graham, I don't understand. It's quite annoying to be delayed for 15 mins, but it's (usually) not the end of the world, and the current 12.5% of a return feels about right. If that's removed, how does it benefit the passenger?

If you just mean it's sensible because it reduces GWR's workload, then sure. But why stop at 15-29 min delays?

Apologies if I'm missing something.

Re: West of England Line - Soil Moisture Deficit Update - 10 October 2025
In "South Western services" [380950/30889/42]
Posted by bradshaw at 15:22, 15th October 2026
 
Now the Environment Agency releases this update on the water supply. I does not look like the emergency timetable will end anytime soon.

Severe drought declared in parts of southern England

https://www.bbc.co.uk/news/articles/cwm243lrgdpgo

Re: Fewer trains in the South West when nationalised?
In "Looking forward - the next 2, 5, 10 and 20 years" [380949/32155/40]
Posted by John D at 15:18, 15th October 2026
Already liked by Mark A, Witham Bobby
 
Not quite sure where to put this (and it is opposite of cuts as per thread title) so happy for mods to find better thread

A speech at TransCity South 2026 said potential for £14bn growth and 238,000 jobs in South West if Rail is improved

The Great Western Route has the potential to become one of the UK's most powerful drivers of economic growth, according to new findings highlighted by Joanna Grew during her opening keynote address at TransCityRail South 2026.
Drawing on insights from the Growing Places report, Joanna Grew outlined how the railway corridor stretching from London Paddington to Penzance could support thousands of new jobs, stimulate investment and unlock significant economic value across the regions it serves.
The report reveals that the Great Western Route could support as many as 238,000 jobs while generating more than £14 billion in annual economic value. The figures underline the critical role that rail infrastructure can play in connecting communities, attracting investment and supporting long-term regional growth.
Addressing delegates from across the rail industry and supply chain, Joanna Grew explored how development around stations has the potential to drive economic regeneration, create employment opportunities and strengthen local economies. The benefits extend well beyond passenger journeys, with improved connectivity helping businesses access talent, markets and investment opportunities more effectively.
The keynote also highlighted the strategic importance of continued railway investment, particularly at a time when regional growth and levelling up remain key priorities across the UK. By maximising the potential of station-led development and transport connectivity, the Great Western Route could become a cornerstone of future economic prosperity.

https://www.railtechnologymagazine.com/articles/great-western-route-could-unlock-238000-jobs-and-deliver-ps14bn-annual-economic-boost

Re: Publicly owned rail is popular but does it make the trains run on time?
In "The Wider Picture in the United Kingdom" [380948/32613/51]
Posted by TaplowGreen at 15:17, 15th October 2026
 
"No offers of a general better level of service" - sure about that?

https://www.swindonadvertiser.co.uk/news/25506607.mp-heidi-alexander-promises-better-buses-reliable-trains/

“No more Sundays wondering if the train will turn up. No more baffling array of ticket types and prices - a public service, where reliability is the watchword and pride is restored.

“Great British Railways is coming soon and will be run by the people for the people.”


It depends, I suppose, on how you define "better" and how you measure "level".  

A train every 15 minutes from Bristol Temple Meads to Bath Spa, calling at Keynsham, Oldfield Park and Bath Spa. Two carrying on via Chippenham and Swindon in the hour (one each to Bedford and London) and two via Westbury to London via Salisbury (all stations to Basingstoke) and to Southampton Central (all stations).  A train every hour Swindon to Yeovil, alternating onward to or via Yeovil Junction and Weymouth.  All trains at least 5 carriages long (London trains 9 or 10) and with timings to include 15% extra recovery time at key points along the way.   ... Is that "better"?

Tickets - singles only,  any time and off peak only, with off peak being for journeys starting after 09:30 and before 16:00, and after 19:30, 7 days a week.  Season tickets to be replaced by smart ticketing, linked to your credit card  or a Cuttlefish card (an overgrown Oyster) card.   Railcards available for all, at Bronze, Silver and Gold levels offering 12%, 24%, 36% off all tickets for an annual fee.   Holiday (rover) cards available for a week in dynamic geographic areas, no time restrictions.

You set the parameters at "a general better level of service", you are getting rather specific now! 

Ticketing suggestions seem sound, and you would have thought that with one organisation rather than numerous TOCs consistency would be much easier in that context, but we'll see. I doubt anything that reduces overall revenue will gain much traction given her other comments about reducing subsidy!

Of course returning to the plan of shutting 90-odd% of ticket offices would be attractive to someone wishing to cut costs..................


Re: Publicly owned rail is popular but does it make the trains run on time?
In "The Wider Picture in the United Kingdom" [380947/32613/51]
Posted by grahame at 13:13, 15th October 2026
Already liked by Mark A
 
"No offers of a general better level of service" - sure about that?

https://www.swindonadvertiser.co.uk/news/25506607.mp-heidi-alexander-promises-better-buses-reliable-trains/

“No more Sundays wondering if the train will turn up. No more baffling array of ticket types and prices - a public service, where reliability is the watchword and pride is restored.

“Great British Railways is coming soon and will be run by the people for the people.”


It depends, I suppose, on how you define "better" and how you measure "level".  

A train every 15 minutes from Bristol Temple Meads to Bath Spa, calling at Keynsham, Oldfield Park and Bath Spa. Two carrying on via Chippenham and Swindon in the hour (one each to Bedford and London) and two via Westbury to London via Salisbury (all stations to Basingstoke) and to Southampton Central (all stations).  A train every hour Swindon to Yeovil, alternating onward to or via Yeovil Junction and Weymouth.  All trains at least 5 carriages long (London trains 9 or 10) and with timings to include 15% extra recovery time at key points along the way.   ... Is that "better"?

Tickets - singles only,  any time and off peak only, with off peak being for journeys starting after 09:30 and before 16:00, and after 19:30, 7 days a week.  Season tickets to be replaced by smart ticketing, linked to your credit card  or a Cuttlefish card (an overgrown Oyster) card.   Railcards available for all, at Bronze, Silver and Gold levels offering 12%, 24%, 36% off all tickets for an annual fee.   Holiday (rover) cards available for a week in dynamic geographic areas, no time restrictions.

Re: Publicly owned rail is popular but does it make the trains run on time?
In "The Wider Picture in the United Kingdom" [380945/32613/51]
Posted by GBM at 13:11, 15th October 2026
 
Prof Glaister says: "When the public is hoping for a better level of service, more reliability, fewer breakdowns and lower fares, what they're really asking for is more money to be put into the railway.

Sure, that's what the public are hoping for.   But let's look

1. There are no offers of a general better level of service, though there may be some bright spots.  Indeed nothing much is said about level of service and could we be in for another Beeching, or Serpell? That could save money.  I won't give any pointers in the South West ... but I could look at East Anglia and and ask about lines such as those through Berney Arms, East Tilbury and Emerson Park, and to such places as Sheringham, Sudbury and Southminster and wonder about their economic case.

2. More reliability and fewer breakdowns could be achieved by reducing the number of services run and increasing running times, could it not?  Swiss timekeeping has an excellent reputation, but I've made a number of journeys where we have paused to make up time.  And modern technology (I've see demos) can hide that slowing down by programming the trains to run slower than they could - not awaiting time at stations but running a little slower between

3. "Fare Simplification" is what is suggested, and can be achieved, can't it, by simply scrapping some of the lower fares?  Let's get rid of super off peak - no, it's not in headlines terms putting "fares up" but it'll sure as heck make a substantial difference in our parts to weekend travellers!
[/quote]

"No offers of a general better level of service" - sure about that?

https://www.swindonadvertiser.co.uk/news/25506607.mp-heidi-alexander-promises-better-buses-reliable-trains/

“No more Sundays wondering if the train will turn up. No more baffling array of ticket types and prices - a public service, where reliability is the watchword and pride is restored.

“Great British Railways is coming soon and will be run by the people for the people.”

[/quote]

I'll have some of what she's on! (please) 

Re: UK currency decimalisation (or 'dismalisation') in February 1971 - a discussion
In "Introductions and chat" [380944/32623/1]
Posted by Chris from Nailsea at 12:57, 15th October 2026
 
I have seen it referred to elsewhere as the 'dismalisation' of our currency - I merely included that in my heading for this new topic. 

I agree with you about the withdrawal of lower denomination coins. Who actually uses 1p or 2p coins these days?  In Wetherspoons, for example, I see anyone paying with cash and receiving 1p in change puts it straight into the charity collection tin on the bar.

Cash does indeed still have its uses. In Nailsea, for example, one of the Chinese takeaways is 'cash only' for transactions of less than £10, and in Melksham there is a barbers which is 'cash only' for everything.

CfN.

Re: UK currency decimalisation (or 'dismalisation') in February 1971 - a discussion
In "Introductions and chat" [380943/32623/1]
Posted by Red Squirrel at 12:23, 15th October 2026
 
Incidentally, why ‘dismalisation’ CfN? Old money was a bit of fun, but the ‘new’ stuff is a lot more practical isn’t it?

It strikes me that had £sd survived, we would by now be on the brink of withdrawing denominations below the shilling anyway - can anyone think of anything that costs less than 5p? And then there’s the general abandonment of cash: without the need to fiddle for change, I suspect a lot of people are quite vague about the precise cost of things below £1.

That having been said, I have of late brought cash back into my life - partly for contrarian reasons. I am surprised how often people gaspin amazement when you try to pay them with, er, money.

Re: Publicly owned rail is popular but does it make the trains run on time?
In "The Wider Picture in the United Kingdom" [380942/32613/51]
Posted by TaplowGreen at 12:20, 15th October 2026
 
Prof Glaister says: "When the public is hoping for a better level of service, more reliability, fewer breakdowns and lower fares, what they're really asking for is more money to be put into the railway.

Sure, that's what the public are hoping for.   But let's look

1. There are no offers of a general better level of service, though there may be some bright spots.  Indeed nothing much is said about level of service and could we be in for another Beeching, or Serpell? That could save money.  I won't give any pointers in the South West ... but I could look at East Anglia and and ask about lines such as those through Berney Arms, East Tilbury and Emerson Park, and to such places as Sheringham, Sudbury and Southminster and wonder about their economic case.

2. More reliability and fewer breakdowns could be achieved by reducing the number of services run and increasing running times, could it not?  Swiss timekeeping has an excellent reputation, but I've made a number of journeys where we have paused to make up time.  And modern technology (I've see demos) can hide that slowing down by programming the trains to run slower than they could - not awaiting time at stations but running a little slower between

3. "Fare Simplification" is what is suggested, and can be achieved, can't it, by simply scrapping some of the lower fares?  Let's get rid of super off peak - no, it's not in headlines terms putting "fares up" but it'll sure as heck make a substantial difference in our parts to weekend travellers!

"No offers of a general better level of service" - sure about that?

https://www.swindonadvertiser.co.uk/news/25506607.mp-heidi-alexander-promises-better-buses-reliable-trains/

“No more Sundays wondering if the train will turn up. No more baffling array of ticket types and prices - a public service, where reliability is the watchword and pride is restored.

“Great British Railways is coming soon and will be run by the people for the people.”

Re: Server slow ...
In "News, Help and Assistance" [380941/30293/29]
Posted by grahame at 12:16, 15th October 2026
 
That dog loves you. Or, you're the source of food. Or both. In any case, looks to be well grounded.

Mark

Both - but at food times or when we are eating, the quest for food manifests in a different way.   There is a comfort on his part which we are proud of; Lights (Lightning) came to us - I think the term is - scared of his own shadow and attached to Lulu as his sole safety from a fear of everything.  Kennelmates. She sometimes places her head similarly ...


Re: Delay Repay bouncing around
In "Smoke and Mirrors" [380939/32325/3]
Posted by grahame at 11:30, 15th October 2026
Already liked by Chris from Nailsea, GBM, Mark A, Witham Bobby
 
Fortunately DfT/GBR have plans in place to ensure that the number of claims for GWR services reduces dramatically*.

* By removing the ability to claim for 15-29 minute delays, á la Cross Country.   

I have to admit that change feels sensible - in that we have manoeuvred ourselves into a cancellation and compensation culture.  At the same time, this is just replacing the treatment with another one, and the best solution would be to fix the malaise in the first place - they should be able to reduce the number of claims by running most / more / a higher proportion of trains and connections on time.

Re: Delay Repay bouncing around
In "Smoke and Mirrors" [380938/32325/3]
Posted by IndustryInsider at 11:21, 15th October 2026
 
Fortunately DfT/GBR have plans in place to ensure that the number of claims for GWR services reduces dramatically*.

* By removing the ability to claim for 15-29 minute delays, á la Cross Country.   

Re: Ideas for a day out?
In "The West - but NOT trains in the West" [380937/32559/31]
Posted by Mark A at 11:12, 15th October 2026
 
Thanks for those insights. For a while, my go-to check on the performance of the online booking engines was a quick search for rooms in the closed and derelict for some time Glenfield Hotel in Ullapool. Some site or other would usually have something on offer even after its site was redeveloped for housing.

Mark

Re: Server slow ...
In "News, Help and Assistance" [380936/30293/29]
Posted by Mark A at 11:01, 15th October 2026
 
That dog loves you. Or, you're the source of food. Or both. In any case, looks to be well grounded.

Mark

Re: Delay Repay bouncing around
In "Smoke and Mirrors" [380934/32325/3]
Posted by John D at 10:56, 15th October 2026
Already liked by GBM, Witham Bobby
 
ORR has just released Delay Repay report for first four 4 weekly periods this year (1 April - 22 July)

GWR 549,707 claims, second highest volume by Operator after Avanti, and up hefty 52% on same periods previous year

Cross Country 202,954 claims, up 59% on year before

https://dataportal.orr.gov.uk/media/52abf1ay/delay-compensation-claims-factsheet-2026-27-rail-periods-01-04.pdf

These increases seem huge to me, although possibly claiming is bit easier, but it clearly reflects the shoddiness of the service.

Re: Ryanair - routes, schedules, incidents and issues (merged posts)
In "The Wider Picture in the United Kingdom" [380933/29076/51]
Posted by grahame at 10:43, 15th October 2026
Already liked by rogerw
 
From The Rotherham Bugle on Facebook

We’ve all been there. You face a long flight and there’s a spare seat next to you - and then you get that sinking feeling as you see someone lumbering down the cabin. Well a new service from Ryanair hopes to put an end to that.

For a sliding scale of additional charges, you can now choose who sits next to you. Want to avoid someone whose arse is wider than the seat? That’s £50. Want to sidestep anyone with questionable personal hygiene? That’s another £30. Or how about giving a wide berth to anyone who eats through the entire flight, wants to get up for the bog twenty times, talks too much or falls asleep on take off and snores like a pig for the entire flight? That’s £25 each for any of those.

It isn’t all about avoiding people though as a spokesperson for Ryanair explained. “For an extra £200 we can sit you next to a fit bit of stuff and for another £50 we can stick your wife and kids at the other end of the plane” he said.

Ryanair says initial reaction has been good. “We find people are quite happy to pay extra for things that should really come as part of the basic ticket price.” he said.

Re: Ideas for a day out?
In "The West - but NOT trains in the West" [380932/32559/31]
Posted by grahame at 09:48, 15th October 2026
Already liked by Mark A
 
**snip** Booking.com **snip** commission fee of around 9%.

Scottish B&B person who had had a portmanteau career before running a B&B business that having husbanded its reputation had grown along with the old stationmaster's house there - and now also included a freestanding holiday home constructed in part on ground that he'd cleared by removing a scoop into the long-abandoned railway embankment that bordered his land. He indicated that yes, the booking sites took a substantial bite out of the transaction, and for the holiday cottage this was 22%.

Booking Agency Commissions ... indeed, that 9% quoted was low, and the 22% is high from my (historic) memory. Sounds a lot - ranging from "high" to "profiteering" perhaps?   But yet, I'll give you a modified view, increasingly historic but not totally replaced.  We paid, in commission, somewhere between those quoted figures when we ran Well House Manor. We did so with full prior knowledge, and willingly. How do you reach people from far, far away to come to your little B&B in an obscure town in Wiltshire? 

The days are gone of advertising in magazines and holiday brochures, the walk ins to the TIC have faded to zero, and money spent on advertising and a commission to the TIC are no longer paid.  So the move to the online booking agencies can be viewed as a changed cost and not a new one. 

Whilst we preferred the commission rates to be lower rather than higher (who wouldn't?) we did not resent the agency payments.  Worth it for a good, easy to use and secure service that sold rooms only at times we otherwise had a surplus without having to field loads of enquires for rooms when they aren't available (negative marketing effect). We had control over what and when we offered, and indeed "Late Rooms" only offered them quite close to the date, required payment up front / not cancellable, and sometimes applied a minimum stay; Saturday night only available as part of a stay of 2 or more nights.

Potential direct customer question "We know you pay a commission to Late Rooms - will you take our booking, please, at a slightly lower rate than is offered there?"  Suprisingly, no, not if you're looking for just a night or two as a first time guest.  Our agreement with Late Rooms was that we had to offer the lowest rate there. But there was much more to it; the agency booking with "no cancels" reduced our no-shows and late drop outs.  And it secured payment ahead of time and saved us the admin that was done by the central agency.  And a "can you do it cheaper / direct" request was a flag of a potentially "squeaky wheel" customer - double edges sword there, since it could also indicate a thoughfulness on the part of the potential guest.

Are there are parallels, these days, in taxi bookings and Uber, and in split ticketing, where the obvious / rack rate price can be bargained for / undercut as we look to save money?

Re: Server slow ...
In "News, Help and Assistance" [380931/30293/29]
Posted by grahame at 08:56, 15th October 2026
Already liked by Western Pathfinder, JohnM, PrestburyRoad, GBM
 
A day later ... here are the loadings



Here is an example report


an example of the sort of visitors we have

The IP address 72.63.193.154 is a public IPv4 address registered to Verizon Business (Fios/MCI Communications) in the United States. It appears to be a residential or small-business dynamic IP address that has likely been compromised by a botnet or malware to send unauthorized spam

and here is the webmaster team working on it this morning



No big panics, by the way - ongoing stuff that needs ongoing watching

Re: North Cotswold line delays and cancellations - 2026
In "London to the Cotswolds" [380930/31371/14]
Posted by charles_uk at 08:46, 15th October 2026
 
06:43 Worcester Shrub Hill to London Paddington due 08:44 will be cancelled.
This is due to a shortage of train crew.

09:52 London Paddington to Hereford due 12:48 will be started from Worcester Shrub Hill.
It will no longer call at London Paddington, Reading, Oxford, Hanborough, Charlbury, Kingham, Moreton-In-Marsh, Honeybourne, Evesham, Pershore and Worcestershire Parkway Hl.
This is due to a shortage of train crew.

Re: West of England Line - Soil Moisture Deficit Update - 10 October 2025
In "South Western services" [380927/30889/42]
Posted by bradshaw at 08:15, 15th October 2026
Already liked by GBM
 
From SERUG

  South Western Railway have just released the latest West of England Line update - you can read it by opening the link below. It includes a video on the current Soil Moisture issues and also a more general video on the wider issues operating services on the line.

https://youtu.be/sk6TYNy8qH0?si=9r55a533zLh_Md4_

Re: UK currency decimalisation (or 'dismalisation') in February 1971 - a discussion
In "Introductions and chat" [380926/32623/1]
Posted by Red Squirrel at 07:55, 15th October 2026
Already liked by broadgage, GBM, rogerw
 
I’m afraid I still refer to the 50p coin as a ‘ten bob bit’, much to the annoyance of my kids.

 
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